I create each Keshinomi piece with the good vibes and love. But, if your jewellery happens to break within 90 days of purchase, I'll restring/repair it at no charge to you. Just contact me to get the repairs process started.
Please note: The guarantee excludes wish bracelets and string bracelets.
If more than 90 days have passed since you recieved your piece, I'm happy to restring/repair your Keshinomi piece for a fee of:
UK £5 / €5.50 approx. / $6.50 USD approx. / $9 AUD approx. PER REPAIR + shipping.
You can arrange your repair by contacting me here.
- The fee covers the repair and any component replacements.
- You are responsible for the shipping cost to send the item in to me using a tracked method with suitable insurance cover.
- The cost of shipping the item back to you once the repair has been complete is as follows: UK £4 / €9 approx. / $13.10 USD approx. / $22 AUD approx.
- If your repair requires the replacement of stones or metal components that are no longer available, I'll let you know as soon as possible and advise on similar alternatives for you to choose from.
PLEASE DO NOT send any repairs without contacting me first. Any unauthorised claims will be forfeited upon receipt.
**The current turnaround time for repairs is 2-3 weeks from the time we receive your piece.